FAQ Update

FAQ
GOT A BURNING QUESTION?
MAYBE WE'VE ALREADY ANSWERED IT.
 
“If your product is made with alcohol, won’t I
smell like I’ve been drinking?”
While Pit Liquor is powered by whiskey and vodka,
the alcohol will quickly evaporate off of your skin
much like hand sanitizer. Unlike sanitizers, however,
Pit Liquor is made with organic ethyl alcohol and is
perfectly safe for your body.
Shortly after you apply Pit Liquor, all you’ll be left
with are the fresh essential oil-based scents with a
slight oak undertone from the whiskey barrel.
 
“Is this product safe to use for pregnant or
nursing moms or their kids?”
First, to the moms, y’all are queens - wear your
crowns, you earned them. Pit Liquor is absolutely
safe! Because the alcohol evaporates off your skin
you run zero risk of absorbing it into your skin. Fact:
hormonal women need a strong and healthy
deodorant. Years ago, looking for a non-toxic-
effective deodorant alternative, our Founders turned
to something safe enough to put in a human body:
whiskey. Made from edible ingredients, whiskey is a
great bacteria-killing solution posing no risks
whatsoever.
 
“I love the idea of your product, but don’t want
to fully commit just yet, do you have samples?”
We don’t offer samples because one application isn’t
always enough to determine how it will work with
your body chemistry. But don't let this stop you - we
stand behind our products 100% (check out our
guarantee here). If you buy Pit Liquor and it's not
everything you’ve been hoping for, please reach out
to our team at pitpals@distilledbody.com and we will
make things right.
 
"Do you use fragrance?"
"Fragrance" is a bit of a bad word around here. The
term "fragrance" is used in a lot of body products to
hide chemical-laden ingredients. We prefer the term
“scent.” We clearly list all of our ingredients in their
naturally derived form – ingredients like lavender,
black pepper, and sea salt. Every essential oil we use
is thoroughly researched to make sure it’s
completely all-natural, we only want the finest going
on your pits!
 
"Where can I find Pit Liquor? Do you ship
internationally?"
You can find all the awesome stores that carry our
products by clicking here. Not seeing one near you?
Know a wonderful store we should be in? Kindly
request them to carry us! As for international orders,
we currently only ship within the United States &
Canada. We hope as we grow we'll be able to make
our product more accessible globally.
 
"How long does a bottle last?"
This is a GREAT question! This will vary slightly from
person to person. Some like to drench their pits to
create a hurricane of stench quenching goodness
others like a quick spritz/roll for a nice pick-me-up.
Neither is wrong but the technique will affect the
longevity of your bottle. On average, the 100ml
bottle (our largest spray) will last 3-4 months; 50ml
bottle (that's our mini spray OR large roller) will last
2-3 months; 30ml travel size (that's our small roller)
will last 1-2 weeks.
 
"Should I order a Spray-On or a Roll-On? Which
is better starting out?"
It truly comes down to personal preference.
Maybe you're the type of person who likes knowing
exactly, by the millimeter, where the product is being
applied. Or perhaps you’re looking for something that
you can throw in a purse or gym bag for that mid-day
pick-me-up, if either applies, the roll-on is perfect for
you!
On the other hand, if you like the sensation of a
spray or prefer not thinking about the rollerball
collecting lint and sharing skin with others then
the spray is right for you. The spray is multi-functional
too, spritz your pits, shirt, shoes, just no hoo-hahs -
Do you catch our drift?
 
"Are the Roll-On bottles refillable?" "Are you
sustainable?”
Yes and Yes. Check out our handy "how-to" refill
video here! At Pit Liquor, sustainability is at the
forefront of every product we make. That's
why we use glass bottles, recycled materials when
shipping, & offer a return bottle program! To learn
more about how to return your old bottles click here.
 
"Is your product safe for use by children &
teenagers?"
Ah, puberty, a time in everyone's lives when the
hormone monster takes over and the odor battle
commences. To answer simply, yes. Pit Liquor can
help your kiddos battle their newfound odor in a
safe, natural way. We denature (make it taste
REALLY bad!) all our products to make them safe to
use regardless of age. Don't forget, Pit Liquor can be
used on shoes and apparel too! Keep their gear fresh
with a few spritzes of Pit Liquor.
 
"Is Pit Liquor an antiperspirant? Or does Pit
Liquor help control sweat?"
Pit Liquor is a deodorant, not an antiperspirant. We
do add several antimicrobial ingredients that help
keep the pits a bit drier and some customers report
that Pit Liquor helps control sweating but that is not
our main goal. Sweating is a natural function and we
believe it should not be blocked.
 
"Are your products gluten-free?"
We know it seems strange, "how can a product made
of wheat be gluten-free?" but it is! The alcohol we
use has been distilled to a point where all proteins
and sugars have been converted into alcohol. This
means that none of the gluten protein is left in the
alcohol at our high proof. If you have severe allergies, however, it’s worth considering any reactions you
may have had to similar products before purchasing
Pit Liquor.
 
"Can I use Pit Liquor if I shave my armpits?
Won't it burn because it's alcohol?"
This is a great question! Pit Liquor can be used on
shaved pits and shaved faces. But, full transparency,
it might sting a little based on your sensitivity. If you
are worried, give your pits some time to dry after
you've shaved. Freshly shaven pits are more
exposed and your skin has micro-abrasions from the
razor causing any stinging to be more apparent. Your
body is capable of amazing things and generally
speaking after a few uses the sensation will diminish
and/or go away completely. The quick upside to powering
through, ever have razor burn? Well, that's caused by
bacteria, you know what kills bacteria?! Pit Liquor.
Buh-bye razor burn! You're welcome!
 
"Can Pit Liquor be used on other parts of the
body?"
Look we know some brands want you to put their
product everywhere, but we're not one of them.
Areas of the body that are Pit Liquor approved: Your
pits, your feet, your face, your shoes, and your clothes. We
know from time to time you may experience funk in
other areas down below. But please don't apply Pit
Liquor to sensitive areas, it’s made with alcohol, after
all, the burn is real. Don't say we didn't warn you!
 
"Did you know the name Pit Liquor sounds like
Pit Licker?"
Yes, Karen, we're aware. It's called a homonym, you
choose to hear/do what you want! We won't judge.
 
QUESTION ABOUT YOUR SUBSCRIPTION? WE
GOT YOU!
 
"I recently signed up for a subscription, how
can I edit it?"
To access your subscription, click on the “Log In” icon
located in the upper right, once logged in you’ll find
how to edit your subscription. If you haven’t already
created an account on our site you will need to do so,
after you’ve logged in you will find your subscriptions
on your account page and be able to edit the items,
timing, and cancel if need be. If you run into any
issues please contact pitpals@distilledbody.com and
we can send you a direct link to your subscription!
 
"I have too much product or need to skip, but I
don’t remember when my next order is going
to be. How can I change this?"
Don’t worry, you can change the frequency of orders
at any time! You can log into your account by
clicking “Log In” located in the upper right. There you
can change that date but you will also be emailed 3
days before your next auto-renew for you to edit or
cancel the order through that email.
 
"I love your limited edition scents, can I
add them to my subscription or change my
current subscription to one?"
At this time we don't allow subscriptions to be
changed to limited edition scents, due to the nature
of limited edition scents & quantities available, we
can’t guarantee that the limited will be around by the
time your subscription is updated. We highly
recommend ordering limited direct from our site
when they become available.
 
NEED TO KNOW MORE ABOUT OUR REWARDS
PROGRAM?
 
“How do I know if I’m receiving rewards?”
Great question! Simply follow the steps below to
find out if you’ve been receiving rewards or if you’d
like to start receiving rewards. First, log in to your
account on our site. Once logged in, click on the
yellow “rewards” icon on the bottom right hand of
the screen. If have been receiving rewards you’ll see
your points balance, ways to earn, and what you can
redeem them for. If you don’t see your points be sure
to sign up! It’s fast and easy, you’ll be on your way to
discounts in no time! That's it! “How do I earn
points?” Earning points is easy, earn your first 200
just by signing up! You can also earn.... ✓ 1 point for
every $ spent on your order ✓ 50 points for sharing
our products on Facebook or Twitter ✓ 50 points for
simply ‘’liking” us on Facebook, Twitter, or
Instagram! ✓ 100 points for celebrating a birthday!
Yay (Happy Birthday!) ✓ 300 points for leaving us
reviews on our website!!!
 
“What do I get for earning points?”
You and all your awesomesauce will receive
redeemable REWARDS! 250 points earn you $5 off
your next purchase (you’re so close to your first
reward just for signing up!) 300 points earn you
FREE shipping on your next purchase 500 points
earns you $7 off your next purchase 750 points earns
you $10 off your next purchase 1000 points earns
you $12 off your next purchase 1500 points earns
you $15 off your next purchase 2500 points earns
you $25 off your next purchase Save’em up or spend
them as you earn them, it’s up to you!
 
“I love your product and want to share it with
friends, do you have a referral program?”
First things first, thanks for wanting to share the Pit
Liquor Love! We offer a pretty sweet referral program
in the rewards app. Once logged in, simply scroll
down in the app and you’ll see your custom link
to share with friends, family... really whoever you
want! The person you share it with will get a custom
code for 15% off their purchase but you’ll get an
extra sweet deal when they place an order! It’s so
good we’re keeping it a secret, want to find out what
it is? Get to sharing to find out!
 
CUSTOMER SUPPORT
Have questions about who we are, about the
product, or how to use it? Want to provide feedback
to help us improve? Here is the best way to contact
us! We typically reply within 24 hours except for holidays & weekends.
Hours Monday-Friday, 9 am-5 pm MST
Email: pitpals@distilledbody.com
Phone: 970-281-7794